Store Policy
Customer Care
Customer Care & Quality Commitment
Loukas Technical Solutions Ltd. is committed to providing high-quality products and reliable solutions to our customers.
This guide outlines our customer care policy and our commitment to delivering products and services that our customers can trust with confidence.
We design and supply high-quality products, advanced agricultural systems, and innovative solutions—such as Auto Height and AgPilot—that are built to meet and exceed customer needs and expectations. Our goal is to deliver performance, durability, and real value in every product we offer.
We operate with integrity and professionalism, treating our customers, employees, and suppliers with the same respect and fairness we expect in return.
Our Commitment
We provide a wide range of products and continuously work to develop new and improved solutions. Our focus is to deliver the best possible service to all our customers.
We regularly consult with our customers to better understand their needs and requirements, ensuring that our products and services evolve with real-world demands.
Customer Support
We take all customer feedback seriously. Every complaint related to a product, dealer service, or communication will be thoroughly reviewed and addressed in a timely and professional manner.
Our team is committed to providing helpful, knowledgeable, and respectful support at all times. Customers can expect professionalism, clear communication, and a strong commitment to resolving any issues.
We respect our customers’ privacy and dignity, and we expect the same mutual respect in all interactions.
Privacy & Safety
Loukas Technical Solutions Ltd. and Loukas Technical Solutions S.R.L. recognize that one of our fundamental responsibilities is to protect the personal information entrusted to us by our customers.
Protecting this information is essential for maintaining our reputation and ensuring compliance with all applicable legal and regulatory requirements.
We are committed to maintaining a transparent approach to how we collect, use, and protect personal information.
Definition of Personal Information
In this policy, personal information refers to any data that relates to an individual and can directly or indirectly identify that person. This may include:
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Name
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Telephone number
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Address
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Transaction history
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Any other identifiable information
Sensitive personal data includes information such as:
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Passwords
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Financial information (credit/debit card details or payment data)
Types of Information We Collect
We collect three types of information:
1. Personal Information
Information that identifies an individual directly or indirectly.
2. Sensitive Personal Data
Confidential information such as financial details and passwords.
3. Non-Personal Information
Includes:
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IP address
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Browser type
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Operating system
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Website referral data
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Cookies and tracking technologies
This information helps us improve user experience and website performance.
How We Collect Information
We may collect information:
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Directly from customers
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Through our website and digital services
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Through transactions (including online services such as payments)
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Automatically via browser/server data
Any information that is publicly available or legally accessible is not considered sensitive personal data.
Purpose of Data Collection
We use collected information to:
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Process requests, applications, and transactions
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Maintain internal records
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Provide customer support and respond to inquiries
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Improve our products, services, and systems (including technologies such as Auto Height and AgPilot)
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Comply with legal and regulatory obligations
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Deliver a personalized experience
Consent
If a customer chooses not to provide required information, or withdraws consent, we may not be able to provide certain services.
Data Sharing and Disclosure
We do not share personal information without customer consent, except in the following cases:
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To complete customer-initiated transactions
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To provide services through authorized partners
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When required by law or legal process
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When requested by government authorities under legal obligation
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To enforce terms and protect company rights
Any third parties we work with are contractually required to protect customer data.
Data Accuracy
If you believe your personal information is incorrect, please contact us.
We will correct it as quickly as possible.
Data Security
We take data protection seriously and use:
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Physical safeguards
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Electronic security systems
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Internal procedures
to protect personal information from:
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Loss
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Misuse
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Unauthorized access
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Modification or disclosure
Our employees are trained to handle personal data responsibly.
Policy Updates
We reserve the right to update this policy at any time.
Any changes will be posted on our website to ensure transparency.
We suggest to avoid the payment thru the website
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Credit / Debit Cards
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PAYPAL
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e tranfer
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Direct or deposit to account
Limitasion of liability
To the fullest extent permitted by applicable law, Loukas Technical Solutions Ltd., Loukas Technical Solutions S.R.L., and their partners, employees, and affiliates shall not be liable for any:
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loss of profits or business
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loss of revenue or data
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business interruption
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personal injury or loss of life
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or any indirect, incidental, special, exemplary, punitive, or consequential damages
arising out of or related to:
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the purchase or use of any product
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any purchase order (direct or indirect)
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or any agreement between the parties relating to products, services, or deliverables provided by the Company
regardless of the cause of action, whether in contract, tort, negligence, or otherwise.
Maximum Liability
In all circumstances, the total liability of Loukas Technical Solutions Ltd. and Loukas Technical Solutions S.R.L. shall be strictly limited to the amount actually paid by the customer for the specific product or service under the applicable purchase order.
Agreement Scope
This limitation applies to all products, services, and deliverables provided by the Company and forms an integral part of all purchase orders, agreements, and terms and conditions.